Myer Reviews

Myer.com.au is renowned for its diverse range of popular products and services. Among the most sought-after items are women's shoes, cookware, and men's casual clothing. The store frequently offers significant discounts on these categories. In addition to products, Myer provides beauty services like facials and skin treatments. Estée Lauder and Yves Saint Laurent are among the top beauty brands available, with exclusive gifts offered upon purchase. For convenience, customers can shop with Afterpay and benefit from Same Day Click & Collect. Myer also caters to a variety of interests with products like LEGO, denim from iconic brands, and machine washable rugs.

Myer.com.au offers a variety of payment options to cater to different customer preferences. Customers can pay using credit cards including Visa, Mastercard, and AMEX, as well as Myer Gift Cards and Coles Group & Myer Gift Cards. For those who prefer to pay over time, Afterpay is available both online and in-store, allowing purchases to be split into four interest-free instalments due every fortnight. Additionally, PayPal is accepted for online orders, with the option for eligible customers to use 'PayPal in 4' for orders between $30 and $2000. The service humm was available until 3:00pm (AEST) on 25 September 2023 for both in-store and online purchases. For in-store purchases, a layby option is offered, allowing customers to pay off eligible purchases over a 60-day period. However, layby is not available in certain stores. Customers can also utilize points from partnerships with Commbank Awards, American Express Membership Rewards, and Velocity Points to pay for purchases at Myer..

Myer.com.au has a comprehensive return policy that allows for refunds or exchanges on most items within 30 days of purchase, or until 31 January of the following year for items bought in November and December. Items must be unworn or in their original condition, not clearance or reduced to clear, and accompanied by proof of purchase. For damaged or faulty items, customer rights are protected under Consumer Guarantees. Online purchases can be returned in-store or via ParcelPoint or Australia Post, with specific size and weight restrictions, and may incur a fee for change of mind returns. The shipping policy for Click & Collect orders holds items for 21 days from the order date, after which they are returned and a refund is processed within 3-5 business days.

The return policy at Myer allows customers to return most products within 30 days for a refund or exchange, provided the items are in their original condition and accompanied by proof of purchase. For items purchased in November and December, returns are accepted until 31 January of the following year. This policy includes protections under Consumer Guarantees for items that are faulty or not as described. Online purchases can be returned via ParcelPoint or Australia Post, subject to size and weight restrictions, and may incur a fee if returned due to change of mind. Products that are clearance or 'reduced to clear' are generally excluded from the return policy.

To track an order on Myer.com.au, customers can enter their order number, email address, and phone number on the 'Track My Order' page. Those with a Myer account can log in and view the status of their order under 'My Orders'. When an order is ready for delivery, an email with the delivery partner's tracking details is sent, and updates are provided throughout the delivery journey. If an order contains multiple items sent from different locations, separate emails for each parcel will be received. For Click & Collect orders, an email is sent when the order is ready for collection, and if items are available at different times, separate emails will be sent for each item.